Registration is now OPEN for the Sip-N-Stitch at Illumination Wines on Sunday, May 18th.
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Now OPEN: Registration for the May 16th Friday Stitch Night
Return Policy
Need to return something? Here is our Return Policy.
- Exchanges and returns are accepted with receipt within 60 days of purchase for eligible items in original condition.
- Wound yarn, Gift Cards and discounted merchandise are FINAL SALE.
Yarn Returns
Yarns and Fibers may be returned with a receipt within 60 days for store credit in original, salable condition only. Return shipping is at the buyer's expense and must arrive at the shop in original, salable condition only. Returns are for store credit only.
We have made every effort to be accurate in showing colors. There is always variation in color between batches and even within a batch. As monitors differ, we cannot guarantee that the yarn will look identical to the yarn color pictured. If you are getting multiple skeins, we will do our best to make sure they match as closely as possible.
To follow-up on the status of your return, please email us at orders@charlotteyarn.com.
All other products
Books, magazines, patterns, accessories, needles, hooks and other tools may not be returned; however, they will be replaced if defective or damaged in shipment.
In circumstances where you consider that a product is defective, or damaged in shipment, you should promptly contact us with your order number, details of the product and the defect or damage.
Before sending us any defective merchandise, please contact us via email (orders@charlotteyarn.com) or phone (704-373-7442) so we know what is wrong, and can expect your package.
Our address is below for your information.
Charlotte Yarn, 1235 East Blvd, Suite D, Charlotte, NC 28203
Please make sure to include your receipt or your email order confirmation. Upon receipt of the returned product, we will fully examine it and notify you via e-mail asap, whether you are entitled to a replacement as a result of the defect or damage. If you are eligible, we will send you a replacement product.
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